Refund policy

Last Updated: June 2026

At Monarc, we are committed to providing high-quality beauty products designed to help you look and feel your best. Due to the nature of cosmetic products and for hygiene and safety reasons, we maintain the following Return & Refund Policy.

Returns

For health, safety, and hygiene reasons, we do not accept returns or exchanges on opened, used, or tested cosmetic products.

We only accept returns if:

  • The item received is damaged upon arrival.
  • The wrong item was shipped.
  • The product has a manufacturing defect.

To be eligible for a return, you must contact us within 4 days of receiving your order and provide:

  • Your order number.
  • Clear photos of the product and packaging.
  • A description of the issue.

Items must be unused, unopened, and in their original packaging.

Refunds

Once your request is reviewed and approved, a refund will be processed to your original payment method.

Please note:

  • Shipping fees are non-refundable unless the error was caused by Monarc Cosmetics.
  • Refund processing times may vary depending on your bank or payment provider.
  • Approved refunds typically appear within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately at:

Email: hello@wearemonarc.shop

We will review your claim and arrange a replacement or refund at no additional cost.

Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Opened or used cosmetic products.
  • Products purchased through unauthorized retailers.
  • Items damaged due to misuse, improper storage, or normal wear and tear.
  • Sale, promotional, clearance, or gift card purchases unless required by applicable law.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Monarc
Email: hello@wearemonarc.shop

More Than Beauty. A Feeling.